Help Desk Overview

AMSC Home

Overview

Please use our below help desk procedures for any and all issues pertaining to our courses.


For courses on the Army Learning Management System (ALMS)...

If your course is on the Army Learning Management System (ALMS), follow the instructions below to submit a help desk ticket:

  1. Log in to the Army Training Help Desk (ATHD)
  2. Select the "Submit a Trouble Ticket" tab (consider searching the "FAQs" first!)
  3. Fill out the form with all of the necessary information (please be as detailed as possible)
  4. Attach a screenshot, if needed, and select Continue

You can also contact the Army Training Help Desk via the following:

Toll Free: 1-800-275-2872 – Please listen to the audio menu for the ALMS option.
Email: athd@athdmail.army.mil
Hours of Operation: 24/7


For courses on Blackboard (Bb)...

If your course is on our Blackboard (Bb) site, please contact our Blackboard Support Desk at the following:

Blackboard Virtual Support Desk: https://us.bbcollab.com/guest/35d7c9b5c09d4a9dab33d09bd3b464a4
(alternate) phone: +1-571-392-7650 pin: 831 402 8643

NOTE: If you are not sure which platform your course is on, please refer to your registration confirmation email(s).


To register for a course

Our course registrations are conducted in the Civilian Human Resources Training Application System (CHRTAS). If you need help with this, please see these instructions.


250 Gibbon Ave, Fort Leavenworth, KS 66027
Contact the AMSC Webmaster