Access to the CALL DoD Personnel Area is limited to active U.S. Department of Defense (DoD) personnel, and is controlled through use of the DoD issued Common Access Card (CAC) and in special cases by a CALL-issued user ID and password.
- CAC Card Login: The following categories of DoD personnel may access the CALL site using their CAC Cards:
- Active (including National Guard and Reserves)
- DoD Civilian
- DoD Contractors
- Other U.S. Federal Government Agencies: If your CAC does not grant access, you may request access to the site via the Request Access button on the right side of our homepage.
- Select International Coalition Partners are granted access on a case-by-case basis, and may request access to the site via the Request Access button on the right side of our homepage.
The most common problem we have seen recently is a SSL cross certificate error. Often the error you see will have a link to a downloadable fix to repair the problem; however if it doesn't, you should follow the below instructions:
- The issue is with the certificate chain being sent to our server during the CAC authentication process. DoD PKI released a bulletin some time back that indicated there was a problem with the way that Microsoft windows will build the certificate chain during authentication due to improperly stored certificates. There is a way to correct this, but we can't to do it for you remotely, as we don't manage your workstations.
- You may need to get the admin for the PCs to follow the below steps.
- DoD PKI released a couple of tools that will correct this problem, and I have attached the link to the file here:
- (The file has been uploaded to AKO, so if the link above does not work, try this one https://www.us.army.mil/suite/doc/38941948)
- The user guide for the tool can be obtained here:
- (The file has been uploaded to AKO, so if the link above does not work, try this one https://www.us.army.mil/suite/doc/38941965)
- Be advised that not all users have sufficient permissions to run the tool. This has been pretty rare in our experience, but is possible. If you find you are unable to run the tool, you may need to contact your local IT support for assistance. We recommend doing this in any case as this issue could resurface, and any permanent solution will need to be implemented by them.
If the above isn't applicable, please contact the CALL Webmaster. When explaining your access problem, please provide a narrative or a screen shot of exactly what you are seeing on the screen
May 18, 2012