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Handbook 11-33
June 2011

Appendix D. Government Agencies and Lessons Learned Centers

The Center for Army Lessons Learned

The Center for Army Lessons Learned (CALL) rapidly collects, analyzes, disseminates, integrates, and archives observations, insights, and lessons (OIL); tactics, techniques, and procedures (TTP); and operational records to facilitate rapid adaptation initiatives and conduct focused knowledge sharing and transfer that informs the Army and enables operationally based decision making, integration, and innovation throughout the Army and within the interagency, intergovernmental, and multinational environment.

CALL collects OIL, TTP, and operational products and records from the field primarily through five methods:

  • OIL from the operational Army.
  • After action reports (AARs).
  • CALL theater observation detachments.
  • CALL collection and analysis teams.
  • Operational products and records submitted from the operational Army.

Figure D-1. CALL lessons learned (LL) process

Figure D-2. CALL deliberate LL process

Joint Analysis and Lessons Learned Centre (JALLC)

The Joint Analysis and Lessons Learned Centre (JALLC) is NATO's center for performing joint analysis of operations, training, exercises, and concept development and experimentation collective experiments, including establishing and maintaining an interactive managed LL database. JALLC also hosts and manages NATO's LL database, where lessons are captured, stored, and processed.

JALLC's Internet LL database is a tool to coordinate the staffing of NATO operational and exercise lessons in a central, accessible location and to archive these lessons. The database comprises observations, lessons identified (LI), and LL. Observations are detailed examinations of phenomena prior to analysis, diagnosis, or interpretation. LI are observations that have been staffed and deemed beneficial to others. The staffing includes discussion of the nature and causes of the observation, recommendations of actions to be taken, and a proposed action body. LL comprise an implemented recommendation action that produced an improved performance or increased capability. This data is then submitted by users from across NATO and are refined and managed by JALLC, which analyzes the information and forwards it to appropriate commands for the coordination of remedial action.

Figure D-3. NATO LL process

Figure D-4. NATO LL process (simplified)


The LL process is a two-level (centers and headquarters) set of information management processes designed to preserve institutional knowledge, communicate experiences that can potentially reduce risk, improve efficiency, promote validated practices, and/or improve performance in the areas identified above. Lessons are collected from individuals, projects and programs, or supporting organizations, primarily at the center level. The content of LL systems in the NASA environment are discoverable and searchable across the agency to the broadest extent possible. Lesson recommendations are assessed for potential changes to policy, procedures, guidelines, technical standards, training, education curricula, etc. and infused back into the system via existing corrective action systems.

Figure D-5. NASA LL process flow diagram

Department of Energy

The LL program facilitates continuous and systematic information sharing and learning across the Department of Energy (DOE) complex. Each DOE employee, contractor, and subcontractor is a valuable source of knowledge, information, and learning that can be tapped to provide enormous benefits - cost savings, improved safety, greater productivity, and better results. These benefits can be multiplied across the complex if information is effectively shared and employees are committed to using the LL information. One of the primary goals of the LL program is, therefore, to link these initiatives to make accessing and sharing information across sites and programs easy.

Figure D-6. DOE LL process

Air Force (A9L)

The Air Force LL program exists to enhance readiness and improve combat capability by capitalizing on the experiences of Airmen. An LL is defined as an insight gained that improves military operations or activities at the strategic, operational, or tactical level and results in long-term, internalized change to an individual, group of individuals, or an organization. Past experiences also assist senior leaders in programming, budgeting, and allocating resources to make changes to doctrine, organizations, training, materiel, leadership and education, personnel, and facilities. An LL is not a compliance "report card," nor is it automatically accepted and implemented without the scrutiny of warfighters and functional experts. An LL is not "owned" by any one organization.

Figure D-7. Air Force LL process

Marine Corps

The Marine Corps Center for Lessons Learned (MCCLL) collects and analyzes information gained by Marines in operational experiences to produce reports and recommendations advancing the Marine Corps reservoir of knowledge and stimulating changes in the way the Corps organizes, trains, equips, and sustains Marines in combat.

MCCLL uses the collections process to gather information for follow-on analysis and drafting of MCCLL collection reports. Formal collections by MCCLL collection teams use interviews, questionnaires, and surveys.

At a minimum, a good collection plan will state:

  • What you want to know.
  • Who you are going to ask.
  • Why you want the information.
  • What you intend to do with the information.
  • How you will collect the information.

Figure D-8. MCCLL collection, analysis, report process

Lessons Learned Centers

U.S. Army

Center for Army Lessons Learned
10 Meade Ave. (Bldg. 50)
Fort Leavenworth, KS 66027

U.S. Air Force (A9L)

Office of Air Force Lessons Learned
1777 N Kent St., Floor 6
Rosslyn, VA 22209-2110

U.S. Marine Corps

1019 Elliot Road
Quantico, VA 22134

U.S. Navy

1530 Gilbert St., Suite 2128
Norfolk, VA 23511-2730

Department of Energy

U.S. Department of Energy
Office of NEPA Policy and Compliance (GC-54)
1000 Independence Ave., S.W.
Washington, DC 20585

U.S. Special Operations Command

HQ Special Operations Command
7701 Tampa Point Blvd
MacDill AFB, FL 33621-5323


Assistant Deputy Minister (Public Affairs)
Department of National Defence
National Defence Headquarters
Major-General George R. Pearkes Building
101 Colonel By Drive
Ottawa, Ontario, Canada
K1A 0K2


NASA Headquarters
Suite 5K39
Washington, DC 20546-0001


Avenida Tenente Martins - Monsanto
1500-589 Lisbon

Center for Complex Operations

Fort Lesley J. McNair
Washington, DC 20319

Department of the Interior

1849 C St., N.W.
Washington DC 20240

U.S. Agency for International Development

U.S. Agency for International Development
Ronald Reagan Building
Washington, D.C. 20523-1000

Department of Homeland Security

U.S. Department of Homeland Security
Washington, DC 20528

EMP Solutions


Society for Effective Lessons Learned Sharing


Federal Emergency Management Agency


Federal Bureau of Investigation



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